I found Andrea and other staff very calm and empathetic. Even with the time constraints, the ceremony never felt hurried or pressured to complete proceedings.

I had lots of responses saying how good/appropriate/’Mel’ it all was. In fact, many of them said it was so Mel, it was a shame she wasn’t there to enjoy it – and I think that that is probably the best recommendation you can hope for. If the person who’s funeral it was would have thought it a great event, then you’ve got it right!

Andrea took great care to discover details of my father’s life and wishes. She led the ceremony with dignity and feeling. Could not have asked for more.

Andrea was very understanding and made me feel at ease throughout our initial meeting. She conducted our meeting at my own pace. Andrea also conducted the service exceptionally well and showed thoughtfullness and compassion to the whole family. Andrea has since made a follow up call to check how things are and to reassure me that she is at the end of the phone should I need support.

Andrea was so warm, caring and friendly from the minute we met. Although she is fairly new to her role she did not rush us through the process and took detailed notes. She made the ceremony very personal making special mention of all family members. Prior to the funeral and also on the day she made sure every detail was double checked, and kept in contact. Even after the funeral she made welfare calls to both myself and my sister and provided us with a record of the service adding a picture of forget me nots in the pack which was very touching, as what they represent is very special to us.
I cannot thank Andrea enough and would thoroughly recommend her to my friends and family. She is a beautiful soul and we are glad to have known her.

Andrea was compassionate, listened to our wishes and pulled together our thoughts and memories into a fabulous tribute and lead the service in an engaging way.